About Carmaster Garage in Harrogate

Terms and Conditions

As a proactive business, we continually seek to make improvements and recognise that our future depends on the satisfaction of our customers.

We always strive to provide the highest standards of service. However, we recognise that things can go wrong occasionally and when this occurs, we are committed to resolving matters promptly.

If you are dissatisfied in any way with the service you have received, any concerns should be emailed to [email protected] in the first instance.

Notice of Business Terms

All work undertaken must be paid for in full upon collection unless Credit Terms have been agreed.

Lien

Carmaster Garage has the right to hold a vehicle until the account is paid in full unless alternative arrangements have been agreed.

Warranty

The parts and labour itemised on the invoice, are guaranteed free from defect for (unless otherwise stated), 12 months or 12,000 miles (whichever comes first) from the date of invoice, with the exclusion of damage arising from customer or third-party interference, routine wear and tear, negligence and accidental damage.
In the event of a potential claim, you should notify us, whereupon the defect will be assessed and may be rectified free of charge providing exclusions do not apply. Your statutory rights are not affected.

Estimates

An estimate given for a repair is provisional and subject to variations in the cost of materials or parts between the date of estimate and the date of repair. They are given to the best of our ability on what can be seen and reasonably estimated, without dismantling.  Upon dismantling, additional work may be found and this will require a separate estimate.  We reserve the right to charge for any dismantling and reassembly for purpose of preparing a quotation if the resultant quotation is not accepted.

A charge may be made for an estimate.

Ownership of Goods

All goods fitted to your vehicle remain the property of Carmaster Garage until they are paid for in full.

Uncollected Goods

Carmaster may exercise rights as regards to uncollected goods under the Torts (Interference with Goods) Act 1977. If goods are not collected and any notice to that effect expires, Carmaster Garage may proceed to sell the goods subject to any notice under the Act.
In this event, the vehicle will be sold at best market price and after deduction of the cost of the repair plus other charges in connection with the sale, the balance will be returned to the owner.

Liability

Carmaster Garage will take all reasonable car of the vehicle while in our custody. This does not extend to personal belongings or business property left in the vehicle and no liability can be accepted for this. Please ensure that all valuable items are removed prior to dropping the vehicle off.
If the vehicle is left outside Carmaster Garage premises by agreement with or upon the instruction of the customer, any risk, loss or damage is the customers’ responsibility.

Wheels

For work that has involved the loosening or removal of any wheel(s) it is strongly recommended that the wheel nuts of the wheel(s) are checked after approximately 50 miles to ensure they have settled correctly and remained at the correct torque setting. If you are uncertain, please contact us.