Our Ethos and Policies

At Carmaster, we pride ourselves on providing the very highest levels of service and care - not just to our customers, but also to our staff.

We believe that everyone is entitled to the same courtesies, considerations and fair treatment in all their dealings with our company.

The safety and wellbeing of both employees and customers is paramount, and we operate in accordance with a stringent Health & Safety policy that clearly sets out responsibilities and expectations.
We invest heavily in our facilities, equipment and staff training to secure their expertise and safety, as well as to ensure we continue to meet the highest possible standards in automotive service and repair. This continues beyond practical work and encompasses our commitment to environmental protection through compliance with all necessary legislation.

The Bosch Car Service Code of Practice guarantees that we adhere to our industry’s best practices and fulfil all relevant statutory and legal requirements, especially when it comes to Trading Standards, Environmental Protection and Employment.

Members of staff are supplied with a copy of our company handbook which includes copies of our policies for such vitally important areas as equal opportunities and grievances. We are also committed to combatting fraud and corruption, and reflect our industry’s stance on whistle-blowing.

Regular internal audits of our services and standards are carried out to ensure we continue to offer the best possible service and care - as a proactive company, we continuously seek to improve both our service to customers and care of our employees.

For further information on anything to do with our ethos and company culture, or to see our Customer Care, Health & Safety and Equal Opportunities policies in full, please contact Managing Director Rebecca Pullan - email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01423 881213.

Contact Us

Carmaster Garage Harrogate

Units 1-4 Kindon Court, Camwal Road,
Harrogate, HG1 4PT

Tel 01423 881213


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